Privacy policy

At Orchid Homeware, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or make a purchase.

1. Information We Collect

When you use our website, we may collect the following information:

• Your name
• Email address
• Billing and shipping address
• Phone number (if provided)
• Payment details (processed securely — we do not store card information)
• Browsing activity (via cookies and analytics tools)

2. How We Use Your Information

We use the information we collect to:

• Process and deliver your orders
• Communicate with you about your order or account
• Provide customer support
• Improve your shopping experience
• Send promotional emails (only if you opt in — unsubscribe anytime)

3. Sharing Your Information

We do not sell or rent your personal data. We only share information with trusted third-party services that help us run our business, such as:

• Payment processors (e.g., Stripe, PayPal)
• Shipping carriers
• Marketing and email platforms
• Analytics providers (e.g., Google Analytics)

These third parties use your information only to provide services on our behalf.

4. Cookies & Tracking Technologies

Our website uses cookies to:

• Keep your shopping cart saved
• Understand how visitors use our site
• Improve performance and tailor marketing

You can control cookies in your browser settings at any time.

5. Your Data Rights

You have the right to:

• Access the data we hold about you
• Correct any incorrect or outdated information
• Request that we delete your data
• Withdraw consent to marketing communications

To request any of the above, please contact us at info@orchidhomeware.com