Terms of Service

Last updated: May 2025

Welcome to Orchid Homeware. By accessing or using our website (www.orchidhomeware.com), you agree to the following terms and conditions. Please read them carefully before using our services.

1. Overview

Orchid Homeware is a UK-based home décor store offering curated pieces to help you create a calm, beautiful space. We work with a network of trusted suppliers to bring you carefully selected products. Some items ship directly from our fulfilment partners.

2. Use of Our Website

You agree to use this site for lawful purposes only and not to misuse any part of the website. All content is the property of Orchid Homeware and may not be reproduced without permission.

3. Products & Pricing

We strive to keep all product descriptions and prices accurate. However, we reserve the right to update or correct information without prior notice, including pricing errors and product availability.

4. Orders & Fulfilment

Once you place an order, you will receive an email confirmation. Most orders are processed within 2–5 working days. Delivery times vary depending on your location and the product’s fulfilment origin. Some items ship directly from our fulfilment partners. For full details, please refer to our Shipping Policy.

5. Returns & Refunds

We accept returns for eligible items within 14 days of delivery. Some items may be excluded from returns due to hygiene or customisation. Please review our Returns Policy for complete information.

6. Intellectual Property

All images, copy, logos, and product designs on this site are owned by or licensed to Orchid Homeware. You may not use them without written consent.

7. Third-Party Services

We may use third-party tools and services to help operate our store, including payment gateways and logistics partners. Your data is handled according to our Privacy Policy and the policies of those providers.

8. Limitation of Liability

Orchid Homeware is not liable for any indirect or incidental damages arising from the use of our website or products. All items are sold “as is,” and we do not guarantee suitability for any specific purpose.

9. Changes to These Terms

We may update these terms from time to time. Any changes will be posted on this page with the date of revision.

10. Contact Us

If you have any questions about these terms, please contact us at:

Info@orchidhomeware.com